Last updated: August 2026
You can cancel your order yourself, free of charge, from our Track Order page, as long as it hasn't shipped yet:
To cancel, visit Track Order, enter your Order ID, and confirm using the email or phone number you used at checkout. If your order has already shipped, please contact us directly and we'll do our best to help.
If you cancel an order that was already paid, we will issue a full refund to your original payment method through Razorpay. Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.
Because our products are cosmetic and applied directly to skin/hair, for hygiene and safety reasons we do not accept returns of opened or used products, except in the case of a damaged, defective, or incorrect item — see below.
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at saloneasesolutionsllp@gmail.com with your Order ID and photos of the issue. We'll arrange a replacement or a full refund at no extra cost to you.
In rare cases — pricing errors, stock issues, or suspected fraud — we may need to cancel your order after payment. In every such case, you will receive a full refund automatically.
For anything related to a cancellation, refund, or return, email saloneasesolutionsllp@gmail.com or WhatsApp +91-9893932387 with your Order ID.